"The demand response program will permit the utility to use recent technology advancements to drive cost-effectiveness, to provide localized benefits to the grid and to strengthen the relationship with its customers," said
ICF will partner with the Midwestern utility to implement a demand response program which includes integrating with the client's distributed energy resource management system (DERMS) with programmable communicating thermostats (PCT) as the first connected devices, then enrolling 40,000 customers in the program. Specifically, ICF will provide overall program management including marketing, customer care and IT support and serve as the PCT deployment services lead.
"The success of these technologies relies on utilities' ability to distill complex offers into a clear, motivating call-to-action for customers—one that offers a seamless enrollment process and superior customer communication and support, year after year," said
For almost 10 years, ICF has delivered over 150 demand side management programs for more than 50 utilities across
Read more about ICF's DER integration and customer engagement services and stay up to date on current issues and perspectives in the industry through ICF's blog The Spark.
About ICF
ICF is a global consulting services company with over 5,000 specialized experts, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.
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